Phoenix N.1 Leather Pants
Description
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
SHIPPING
For shipping, we use the DHL® service. Once your order is shipped, we will send you a unique tracking number via email, through which you can track your order by clicking on the link. A signature is required upon delivery. Please ensure someone is available to sign for the delivery or provide a business address.
SHIPPING PRICES TO SPAIN
10€ – DHL® service on any order
2 – 5 business days
INTERNATIONAL SHIPPING PRICES
35€ – DHL® service on any order
4 – 10 business days
SHIPPING PRICES TO EUROPE
25€ – DHL® service on any order
4 – 10 business days
EXPRESS SHIPPING PRICES
7€ additional – DHL® service on any order
ALL READY-TO-SHIP ORDERS
All ready-to-ship orders will take one day to be prepared.
We do not deliver to PO boxes or parcel lockers. Orders to PO boxes or parcel lockers may be subject to cancellation.
During sales periods, we strive to meet our usual delivery times; however, some deliveries may be delayed by 1 to 2 days.
ALL MADE-TO-ORDER AND PRE-ORDER ITEMS are subject to the information provided on the AV website.
In case of any delay in processing times, you will be notified via email.
PRODUCT AND STOCK INFORMATION
All orders are subject to stock availability. If an item is out of stock, we will contact you by phone or email and refund you in full via the original payment method.
Audrey Vallens collections are produced in limited stock and may sell out quickly. Once sold out, they are unlikely to be restocked.
Colors may vary slightly on this website due to image resolution and monitor settings. (Please note that we cannot refund shipping costs on returns unless the item is faulty.)
ORDER DETAILS AND PAYMENT
Order details are available in confirmation emails and in My Account for customers who were logged in when placing their order.
You may also contact e-shop@audreyvallens.com for inquiries about the online store and orders.
CUSTOMS, DUTIES AND TAXES
Audrey Vallens is not responsible for any duties or taxes applied to your order.
All charges imposed during or after shipping are the responsibility of the customer.
DAMAGES AND LOSSES
Audrey Vallens is not responsible for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
Save all packaging materials and damaged goods before filing a claim.
CHANGES TO YOUR ORDER
If your order has already been processed, Audrey Vallens accepts no responsibility for incorrect details entered. However, our returns process is available for changing incorrect items.
Shipments that are rejected by the receiver will result in the customer incurring redirection fees.
Audrey Vallens reserves the right to cancel any order after purchase.
RETURNS
If you are not entirely satisfied with your purchase, we're here to help.
Returns or exchanges will only be accepted with proof of purchase on items within 30 days from the date of delivery. Items returned outside this period will not be accepted.
Return must include original invoice and Returns Form that is going to be sent through email once the customer communicates to the contact AV email that they want to do a return, including an R.A (Return Authorization) Number obtained by our Customer Care.
Every clothing item shipped has a tag attached. Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our return’s timeframe.
Items must be in original condition and must not have been worn, altered, or washed. All packaging shipped with your order must be returned.
Please take care when trying on swimwear and wear undergarments at all times. If returned, the hygiene sticker must remain in place and will not be accepted if removed or altered. AV boutique reserves the right to reject items that do not comply with the above conditions and will return the item to sender.
HOW TO RETURN
Contact our Customer Care via hello@audreyvallens.com to obtain an R.A Number and please send pictures of your concern.
Quote your name, order number and item(s) you wish to return.
Complete Returns Form accordingly and include with your return.
Post your return back to:
AV Design Group S.L.
Online Returns
Carrer de Llull 48, Atico 3,
08005 Barcelona, Spain
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
if you want to change the product, the shipping cost is free (except customs fees). If you prefer a refund, you will be responsible for paying for your own shipping costs for returning your item (included customs fees).
Make sure to send your return through a trackable service, as Audrey Vallens is not responsible for lost packages. It is very important that you keep your tracking number to ensure your returned package reaches us safely.
If you have any questions on how to return your item to us, please contact us.
